The Evidence Company Ltd. is committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and relevant data protection laws. This policy applies to individuals in the EEA, Switzerland, or the UK.
Who We Are
The Evidence Company Ltd. is the owner of the AI Care Companions application. We are registered in the United Kingdom (Company Number: 16073698) and act as the data controller, determining the purposes and means of processing your personal data.
We have appointed a Data Protection Officer (DPO) to oversee all privacy matters and ensure your data is handled responsibly.
Data We Collect
We may collect and process the following types of personal data when you use AI Care Companions:
Account Information
Your name, email address, and registration details.
Usage Data
Page views, features used, session duration, and analytics.
Device & Log Info
IP address, browser type, operating system, and visit timestamps.
Communications
Messages sent via email or in-app feedback.
User-Generated Content
Feedback or questions submitted through the application.
How We Use Your Data
Operate the Service
Using account and usage data to provide, maintain, and optimise AI Care Companions.
Personalise Content
Tailoring recommendations and features based on your usage patterns.
Communicate with You
Responding to enquiries and sending service updates or policy changes.
Improve Functionality
Analysing trends to enhance performance and security.
Enforce Terms
Investigating and addressing potential violations of our Terms and Conditions.
Legal Bases for Processing
Our lawful bases for processing your personal data under the GDPR include:
Consent
When you opt in, such as subscribing to updates.
Contract
Where processing is necessary to perform our agreement with you.
Legitimate Interests
For operation and improvement of the service, balanced against your rights.
Legal Obligations
Where processing is required by applicable law.
Data Sharing, NHS Opt-Out & International Transfers
Data Sharing
We do not sell or rent your personal data. We may share it with:
- Service Providers – Third parties helping operate AI Care Companions (e.g., hosting, analytics), processing data only under our instructions.
- Legal Authorities – When required by law or lawful request.
- Business Transfers – If acquired or merged, data may transfer under this Policy.
International Transfers
Data may be processed outside the UK or EEA. We implement safeguards such as Standard Contractual Clauses to ensure GDPR-compliant protection.
NHS National Data Opt-Out
The Evidence Company complies with the NHS National Data Opt-Out Policy. We do not process confidential patient information beyond direct care unless a valid legal basis applies and the National Data Opt-Out has been respected.
Where we act as a data processor for NHS or private healthcare organisations, responsibility for applying the National Data Opt-Out remains with the data controller. Further information: nhs.uk/your-nhs-data-matters
Data Retention, Cookies & Security
Data Retention
We retain personal data only as long as necessary for the purposes described or to meet legal requirements. When no longer needed, data is anonymised or securely deleted.
Cookies
AI Care Companions may use cookies to remember preferences, analyse performance, and offer a personalised experience. You can manage cookies through your browser settings, though disabling them may affect your experience.
Security Measures
We use HTTPS encryption, secure server infrastructure, and access controls to protect your data. While we take reasonable steps, no internet transmission is completely secure.
Your Rights Under GDPR
You have the following rights regarding your personal data, subject to applicable limitations. To exercise any of these rights, contact hello@theevidencecompany.com. We aim to respond within one month.
Access
Request a copy of your personal data.
Rectification
Correct inaccurate or incomplete data.
Erasure
Request deletion under specific circumstances.
Restriction
Limit processing in certain scenarios.
Objection
Object to processing for legitimate interests or direct marketing.
Portability
Receive your data in a portable format.
Children's Privacy & Policy Changes
Children's Privacy
AI Care Companions is not intended for users under 18 years old without parental or guardian consent. If you believe we have collected data from a child under 18, please contact us immediately at hello@theevidencecompany.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here and become effective upon posting. Continued use of AI Care Companions after changes are posted indicates your acceptance of the updated policy.
Contact Us
For any privacy-related questions or requests, please reach out to our team. We are committed to addressing your concerns promptly and transparently.
General & Privacy Enquiries
© 2026 The Evidence Company Ltd.
Privacy Policy